Our team at your service
Standard service team support. Interaction with Manufacturers for Problem Calls related to Hardware/Software.
Professional Services
Our experts at your service to make your life easier
Standard Professional Services
NOC
Answering customer calls escalated by the NOC service.
IP/BGP/MPLSy
Configuring new services for clients.
Maintenance
Maintaining network configurations and topology/documentation.
Configuration
Configuring new standard metro/MPLS network elements.
Updates
Prefix release / Configuration update for BGP clients.
Interconnections and Transit
Enabling/Disabling IP Interconnections - Peering/Transit
Adjustments
Adjust default network settings such as, descriptions, communities, policies or standardization of interfaces
Upgrades
Equipment software version upgrades (outside of the maintenance).
Premium Professional Services
When connecting to new markets gets complex, we're there to make it easier
Edgeuno will monitor the client's IP Network using the client's system, which will concentrate all alerts on a single screen, where alerts will be presented, classified, recognized. The customer is responsible for keeping the monitoring system up to date from according to the network topology, elements and devices.
Thus, triggers, scripts and procedures need to be provided by the customer and will make up the action which will be executed on each alert received by the NOC. The 24 x 7 NOC can open tickets with customer partners for services impacted, if this is part of the procedures / scripts provided. At in this case, the entire escalation procedure must be provided per link / event.
the NOC will provide the first response to the customer, followed by the procedures indicated by the customer. For this, you will create an e-mail where the Client will need to forward the information from the e-mails / tickets and the Edgeuno will have an automated internal ticket open for track the events. The Edgeuno will be able to interact with customers in the customer calls and provide answers in this system, to provide a white label service to the customer.
For each interaction received with the customer (phone or email) will be created and registered a ticket.
Obtain further information by making contact with our experienced IT staff
Contact to require a detailed analysis and assessment of your plan.